You are entitled to cancel your order within 3 days without giving any reason for doing so.

Conditions for returns:

We want you to be completely satisfied with your order. If you’re not, please let us know, and we’ll do our best to make it right.

Please note that our items are grown and made without chemical pesticides, fertilizers, preservatives, or additives, making them more sensitive. We have created storage suggestions to help you store them as best as possible.

Return and Refund Policy:

• Groceries: For other groceries, if there is any issue, please let us know within 3 days of delivery. We can refund the amount or replace the item(s).

• Out of Stock Items: If an item you ordered is out of stock, we will notify you and offer a refund for that item, which will be credited to your original mode of payment in 2-3 working days.

Cancellation Policy: Orders once placed cannot be canceled or rescheduled. In case of an emergency, you can WhatsApp or call us at +91 8754444543, and we will try to assist you as best as we can.

Contact Us: For any complaints or issues, please reach out to us on WhatsApp at +91 8754444543 .We are here to help you during our customer service hours, Monday to Friday, 9:30 am to 7 pm.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

No. 55/16 VOC Street,New Lakshmipuram Kolathur,Chennai – 600099

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail paanalfarmsf2c2020@gmail.com