Privacy Policy
Effective Date: March 25, 2025
Last Updated: December 11, 2025
Introduction
Paanal Farms F2C (“we,” “us,” or “our”) operates the website www.paanalfarmsf2c.co.in and mobile application. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or purchase products from our online store.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
1.1 Information You Provide Directly
Account Information: Name, email address, phone number, username, and password when you create an account
Order Information: Billing and shipping address, payment information, product preferences
Communication Data: Messages, reviews, feedback, and customer support inquiries
Marketing Preferences: Subscription choices for newsletters, promotional offers, and updates
1.2 Information Collected Automatically
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
Location Data: Approximate location based on IP address for delivery purposes
Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies
1.3 Information from Third Parties
Payment Processors: Transaction details from payment gateways like Razorpay, PayU, or Paytm
Social Media: If you link social media accounts or share our content
Delivery Partners: Shipment tracking and delivery confirmation data
2. How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment: Processing orders, arranging delivery, sending order confirmations and updates
Customer Service: Responding to inquiries, resolving issues, providing product support
Account Management: Creating and maintaining your account, managing your preferences
Payment Processing: Facilitating secure transactions through third-party payment processors
Marketing and Communications: Sending promotional offers, new product announcements, newsletters (with your consent)
Website Improvement: Analyzing usage patterns to enhance user experience and functionality
Legal Compliance: Meeting regulatory requirements and protecting against fraud
Research and Analytics: Understanding customer preferences and improving our product offerings
3. How We Share Your Information
We do not sell your personal information. We may share your data only in the following circumstances:
3.1 Service Providers
Payment Processors: Razorpay, PayU, Paytm, or other secure payment gateways
Delivery Partners: Courier services for order fulfillment
Technology Providers: Web hosting, email services, analytics platforms (Google Analytics)
Marketing Tools: Email marketing platforms, SMS service providers
3.2 Legal Requirements
Compliance with laws, regulations, or legal processes
Protection of our rights, property, or safety
Prevention of fraud or security threats
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies: Required for website functionality, shopping cart, checkout
Performance Cookies: Analytics to understand how visitors use our site (Google Analytics)
Functional Cookies: Remember your preferences, language settings
Marketing Cookies: Track advertising effectiveness and personalize ads
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information:
Encryption: SSL/TLS encryption for data transmission
Secure Payment Processing: PCI-DSS compliant payment gateways
Access Controls: Limited employee access to personal data on need-to-know basis
Regular Security Audits: Monitoring for vulnerabilities and threats
Secure Storage: Protected servers and databases
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, and reporting obligations
Resolve disputes and enforce agreements
Account Data: Retained while your account is active or as needed to provide services
Order History: Retained for 7 years as per Indian tax and accounting regulations
Marketing Data: Retained until you unsubscribe or request deletion
7. Your Privacy Rights
Under Indian data protection laws, you have the following rights:
Access: Request a copy of your personal data we hold
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Receive your data in a structured, commonly used format
Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
To exercise these rights, contact us at:
Email: [Insert Email]
Phone: +91 87544 44543
Address: [Insert Physical Address]
8. Third-Party Links
Our website may contain links to third-party websites (social media, payment gateways, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. WhatsApp Business Communication
If you opt in to receive messages via WhatsApp Business API, we will use your phone number to send order updates, customer support responses, and promotional messages (with consent). You can opt out at any time by sending “STOP” via WhatsApp.
For detailed WhatsApp-specific privacy practices, please see our WhatsApp Communication Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:
Posting the updated policy on our website with a new “Last Updated” date
Sending an email notification to registered users
Displaying a notice on our homepage
Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Compliance with Indian Laws
This Privacy Policy complies with:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Consumer Protection Act, 2019
Any other applicable Indian data protection regulations
13. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Paanal Farms F2C
Address: No. 55/16 VOC Street,New Lakshmipuram Kolathur,Chennai – 600099
Email: paanalfarmsdigital@gmail.com
Phone: +91 87544 44543
Website: www.paanalfarmsf2c.co.in
Business Hours: 9 AM to 6 PM
We will respond to your inquiry within 7-10 business days.
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.